Refund Policy - Montraxis

Refund Policy

17 January 2026

1. Refund Eligibility

We offer refunds under the following conditions:

  • Cancellation request made within 24 hours of purchase
  • Service not yet started or delivered
  • Technical issues preventing service delivery from our side

Note: Once service delivery has begun or any consulting work has been performed, refunds are not available due to the nature of consulting services.

2. Non-Refundable Services

The following services are non-refundable once initiated:

  • Process Automation Analysis ($497)
  • RPA Solution Implementation ($1,997)
  • Team Automation Training ($997)
  • Market Research Report ($697)

These services involve immediate allocation of expert resources and preparation of customized materials specific to your business needs.

3. Refund Process

To request a refund, please follow these steps:

  • Contact us within 24 hours of your purchase
  • Provide your order details and reason for cancellation
  • Allow 5-10 business days for processing
  • Refunds are issued to the original payment method

4. Service Modifications

If you're unsatisfied with your service selection, we offer:

  • Service credit for future automation consulting
  • Service modification or upgrade options
  • Additional support at no extra cost (when applicable)

We strive to ensure all clients receive value from our automation consulting services.

5. Contact Information

For refund requests or questions about our policy, please contact us at:

+1 (860) 730-0818
hello@montraxis.com
2150 Lexington Rd
Richmond, KY 40475